The Sacred Codex
Legal Arcana
Privacy Policy
Last updated: August 3, 2026
Data Controller: chainlumen, Tagensvej 112, 2200 København N, Danmark, Danmark
Contact: [email protected]
1. Introduction
chainlumen ("we," "our," or "us") is committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the Danish Data Protection Act (Databeskyttelsesloven). This Privacy Policy explains how we collect, use, store, and protect your personal information when you engage with our custom software development services.
2. Legal Basis for Processing
We process your personal data based on the following legal grounds under Article 6(1) GDPR:
- Consent: When you submit contact forms or subscribe to communications (Article 6(1)(a)).
- Contract Performance: When processing is necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into a contract (Article 6(1)(b)).
- Legitimate Interests: When processing is necessary for our legitimate interests, such as improving our services and ensuring network security (Article 6(1)(f)).
3. Data We Collect
We may collect the following categories of personal data:
- Identity data: Name, email address, phone number
- Contact data: Mailing address, billing information
- Technical data: IP address, browser type, operating system, device information
- Usage data: Pages visited, time spent, navigation patterns
- Project data: Business requirements, specifications, and related documentation you provide
4. Purpose of Processing
We process your personal data for the following purposes:
- To respond to your inquiries and provide requested information
- To perform our contractual obligations in delivering custom software services
- To send service-related communications and project updates
- To comply with legal obligations and resolve disputes
- To improve our website functionality and user experience
5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Project-related data is retained for the duration of the contractual relationship and for a period of five (5) years thereafter, in accordance with Danish accounting legislation. Contact form submissions are retained for two (2) years from the date of submission.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data storage, and regular security assessments. All data processing occurs within the European Economic Area (EEA).
7. Your Rights
Under the GDPR, you have the following rights regarding your personal data:
- Right of Access: Request copies of your personal data (Article 15)
- Right to Rectification: Request correction of inaccurate data (Article 16)
- Right to Erasure: Request deletion of your data ("right to be forgotten") (Article 17)
- Right to Restrict Processing: Request limitation of data processing (Article 18)
- Right to Data Portability: Receive your data in a structured, machine-readable format (Article 20)
- Right to Object: Object to processing based on legitimate interests (Article 21)
To exercise these rights, contact us at [email protected]. We will respond within one (1) month of receiving your request.
8. Data Transfers
We do not transfer your personal data outside the EEA unless adequate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
9. Supervisory Authority
If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Danish Data Protection Agency (Datatilsynet):
Borgergade 28, 1300 København K, Denmark
Tel: +45 33 19 32 00
Email: [email protected]
Refund Policy
Last updated: August 3, 2026
Company: chainlumen, Tagensvej 112, 2200 København N, Danmark, Danmark
1. General Principles
At chainlumen, we are committed to delivering custom software solutions that meet your exact specifications. Due to the bespoke nature of our services, refunds are evaluated on a case-by-case basis in accordance with Danish consumer protection law (Forbrugeraftaleloven).
2. Right of Withdrawal
Under EU consumer protection directives, you may have the right to withdraw from a distance contract within 14 days of formation. However, please note that for custom software development services, this right may be waived once performance has begun with your explicit consent and acknowledgment that you will lose the right of withdrawal upon completion.
3. Milestone-Based Refunds
Our projects are typically structured around milestones. Refunds for completed milestones are not available. For incomplete milestones, we will assess the work performed and refund a proportionate amount based on the remaining deliverables.
4. Cancellation Before Project Start
If you cancel a project before work has commenced, you are entitled to a full refund of any advance payments made, minus any administrative fees not exceeding 10% of the total advance payment.
5. Quality Disputes
If you believe the delivered work does not meet the agreed specifications, please contact us within 14 days of delivery. We will review your claim and, if justified, either rectify the issues at no additional cost or provide a partial refund proportional to the deficiency.
6. Refund Processing
Approved refunds will be processed within 14 business days using the original payment method. You will receive confirmation via email once the refund has been initiated.
7. Contact
For refund inquiries, contact us at [email protected] with your project reference number and a detailed description of your request.
Terms of Service
Last updated: August 3, 2026
Company: chainlumen, Tagensvej 112, 2200 København N, Danmark, Danmark
1. Acceptance of Terms
By engaging with chainlumen's custom software development services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.
2. Scope of Services
chainlumen provides custom software development services including but not limited to web application development, API systems, mobile applications, database architecture, cloud infrastructure, AI integration, e-commerce solutions, and DevOps services. The specific scope, deliverables, timeline, and pricing for each project will be defined in a separate Statement of Work (SOW) or project agreement.
3. Project Execution
3.1 Communication: All project communications will be conducted via email or agreed-upon project management tools. Key decisions and approvals must be documented in writing.
3.2 Milestones: Projects will be divided into milestones as defined in the SOW. Each milestone requires your written approval before proceeding to the next phase.
3.3 Changes: Any changes to the project scope must be documented as a change request. We will provide an estimate for additional work, and no changes will be implemented without your written approval.
4. Payment Terms
4.1 Invoicing: Invoices will be issued upon completion of each milestone or as otherwise specified in the SOW.
4.2 Payment Due: Payment is due within 14 days of invoice date unless otherwise agreed.
4.3 Late Payment: Late payments may incur interest at the rate of 1.5% per month in accordance with Danish interest legislation (Rente- og forsinkelsesloven).
4.4 Currency: All prices are in Euros (€) unless otherwise specified.
5. Intellectual Property
5.1 Ownership: Upon full payment, you will receive full ownership of all custom code, designs, and documentation created specifically for your project.
5.2 Pre-existing Materials: We retain ownership of any pre-existing tools, libraries, frameworks, or methodologies used in the development process. A perpetual, non-exclusive license to use such materials will be granted to you as part of the project deliverables.
5.3 Portfolio Rights: We reserve the right to showcase anonymized project details in our portfolio unless you explicitly request otherwise in writing.
6. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the project. This obligation survives the termination of the agreement for a period of three (3) years.
7. Warranties
7.1 Service Warranty: We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards.
7.2 Bug-Free Period: We provide a 90-day warranty period following project completion during which we will fix any bugs or defects at no additional cost, provided they relate to the original scope of work.
7.3 Disclaimer: We do not warrant that the software will be error-free, uninterrupted, or completely secure. We are not liable for issues arising from third-party services, hosting environments, or modifications made by parties other than chainlumen.
8. Limitation of Liability
To the maximum extent permitted by law, chainlumen's total liability shall not exceed the total fees paid by you for the specific project giving rise to the claim. We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities.
9. Termination
9.1 Termination for Convenience: Either party may terminate the agreement with 30 days written notice. In such case, you will be invoiced for all work completed up to the termination date.
9.2 Termination for Cause: Either party may terminate immediately if the other party materially breaches the agreement and fails to cure such breach within 14 days of written notice.
10. Governing Law
These Terms are governed by and construed in accordance with Danish law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark.
11. Amendments
We reserve the right to modify these Terms at any time. Material changes will be communicated via email. Continued use of our services following such changes constitutes acceptance of the updated Terms.
12. Contact
For questions regarding these Terms, contact us at [email protected] or write to:
chainlumen
Tagensvej 112
2200 København N
Danmark, Danmark